Banking and finance sector

Traditional bank techniques to assess branch loading/traffic from transaction statistics do not reveal the length of time customers spend in the queue. Irisys’ queue and teller solutions provide non-intrusive measurement of customer flow into a branch and effective queue management to ensure that counters are opened and staff allocated to achieve optimum service levels.

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Retail banks use Irisys people counting solutions to provide accurate analysis of customer flows and customer service, for the management of staffing rotas, and to measure customer conversion rates and the effectiveness of promotional campaigns.

Customer traffic intelligence also enables the banks to examine the take-up of new self service facilities and to evaluate the effect of altered opening hours.