Shoppers hate to queue. Extensive research proves that queuing at the checkout is the number one cause of customer dissatisfaction in retailing. Conversely, short queues – and, critically, the expectation of short checkout queues – are key ways to build customer loyalty and encourage spending.
The retail experience is repeated across other sectors. From high street banks to theme parks, reducing queuing and making more effective use of checkout staff and customer service representatives is now a business imperative.
Most major retailers, led by the supermarket chains, are now either investigating or implementing queue management (QM) solutions. Irisys has a strong track record of success in supermarket QM and unmatched expertise: the company invented the QM industry.
Our UK customers include two of the country’s biggest operators, Tesco and Morrisons. Irisys also works with some of the largest retailers throughout the world, including some of the best known supermarkets in North America, such as Kroger.
For retailers, the financial arguments are extremely compelling: without exception, every Irisys QM implementation has paid for itself within months.
Click to discover the science behind queue management.
Click on the links below to find out how queue management works in your sector:
Grocery and supermarkets
Retail
Banking and finance