Queue management with Irisys thermal imaging technology

In 2007, Morrisons identified the checkout experience as one of the most important elements in achieving sustained customer loyalty.

An article from Stores Magazine about high-tech line busting. "Retailers get help in trimming the wait."

"It's hard enough to get shoppers into stores these days, but no merchant wants to delay their time getting out, either. Many retailers are seeking ways to speed checkout lines as a route to enhancing customer service; this, in turn, is fueling the growth of queue management, the science of managing waiting times and checkouts."

Sir Terry Leahy, chief executive of Tesco, the UK’s largest grocery chain, says that thermal imaging cameras were a key factor in the company’s half year pre-tax profits rising ten per cent to £1.092 billion.