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Queue Management

Enhancing customer experience: intelligent queue management
 
The time customers have to spend waiting to pay – and their experiences in the queue – are of vital importance to any retail or service operation.
 
Poor management of the checkout process not only results in the inefficient deployment of resources, but it can also impact potential sales – deterring customers from making full use of their shopping time, or worse giving rise to customers abandoning goods in the aisles.
 
The ‘checkout experience’ creates a lasting impression and effective queue management helps promote customer loyalty and a positive image for the business.
 
Irisys’ real-time queue management solution is already proven in some of Europe’s busiest supermarkets. Powered by Irisys’ Intelligence Optimised sensor technology, it uses infrared sensors at entrances and above the checkout lanes to accurately detect the number and behaviour of customers. 
 
A combination of embedded image analysis functionality and retail expertise enables the system to automatically calculate the average queue length, average wait time and overall store checkout performance. This gives store management the advance information needed to open and close checkouts in the most efficient manner, ensuring that performance indicators are met, and staff are deployed in the right place at the right time.

The time customers have to spend waiting to pay and their experiences in the queue, are of vital importance to any retail or service operation.