Airport queues are the bane of travellers' lives. In an increasingly cut-throat industry, people will often choose one airport over another because of a better customer experience - and efficient queue control is a clear quality differentiator.
At regional airports, consistently shorter queues breed loyalty among regular business travellers. Globally, supermarkets have already demonstrated that the prospect of short queues and efficient service are key reasons for preferring one outlet over others. For airports - where the length of time spent in a queue can often outstrip time in the air - Irisys queue management solutions are a key means of building the brand, demonstrating proof of difference, and improving profitability.
Identifying fever carriers
Fever greater than 38 degrees C is a cardinal sign of patients with the severe acute respiratory syndromes (SARS). Irisys systems can accurately measure body temperature as people pass through areas such as airport arrivals gates.
A unit installed at Singapore’s Changi airport was used to check thousands of arrivals during a recent SARS outbreak. Though the device is not a diagnostic tool, it gives immediate warning of anyone arriving into a country, a hospital or any other area who displays signs of fever.
At Changi, all departing passengers, as well as passengers arriving from SARS affected countries, were checked. Thermal scanners enabled temperature checks to be conducted effectively and efficiently, without inconvenience to passengers. There were no hold-ups, no delays and no extra time required to clear airport formalities. At the temperature check stations, nurses were stationed to check on patients who appeared unwell. Those with fever were sent to a local hospital.
[main picture credit: Daily Telegraph]